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  OwniCloud can store, search, and share data, sell products and services, can also be your centralized management system to manage customers, employees, work flows, processes, and everything ...
 
  OwniCloud Frequently Asked Questions    
  0. How many text files can be stored and searched in 1 GB space? About 10,000 files
1. How to create a personal user account?
2. How to create a group account and add users to group?
3. How to make a new document?
4. How to update a document (also update document chapter/section) or delete a document and all its attached files?
4-2. How to delete attached file one by one?
5. How to make a new Chapter and Section?
6. How to Update/Delete Chapter and Section?
7. How to make attached file name and content searchable? How to attach files to a document?
8. How to download the attached file?
9. How to search?
10. How to search keywords in a Chapter or Section?
11. How to work on two user accounts at the same time?
12. How to use Calendar?
13. A person, how to manage personal contacts? A company, how to manage customers and employees - business contacts?
14. How to keep a copy of your data by yourself? (paid service)
15. How to change password?
16. How to self-check user account activities?
17. How to unlock a group account document?
18. What is the max upload file size? -- 100 MB


0. How many text files can be stored and searched in 1 GB space? About 10,000 files
OwniCloud is Search Engine Cloud to search text files, average text file size is 100 KB, 1 GB space can store 10,000 text files. If you have more than 100 files to search, you need this search engine
1. How to create a personal user account?
(1) Go to http://www.ownicloud.com and click "Apply Personal User" button
(2) Fill in related information including user name and password, (*) text box is required
(3) Read "Terms of Use" and "privacy", Click "I Agree and Submit" button, your account is created and your user name and password are ready for login
2. How to create a group account and add users to group?
(1) Go to http://www.ownicloud.com and click "Apply Group User" button
(2) Fill in related information, group user name starts with grp_, (*) text box is required
(3) Read "Terms of Use" and "privacy", Click "I Agree and Submit" button, your account is created and your user name and password are ready for login
(4) Group owner has full right to manage the Group, to join user into group, login group account, click "Manage Group" button, then click link "Add a user into the group or change/delete user's privilege in group", enter username and email to join user into group, details see Tour & Guide
3. How to make a new document?
(1) Click "Make a new document" link on your user account home page
(2) Select document Chapter in the drop down list box and click "Submit" button
(3) Select document Section in the drop down list box and click "Submit" button
(4) Fill in Document Name, browse a file to attach, then fill in Document Content, if it is an important document, select Side Listings “Yes” to list it in left pane
(5) Read "Terms of Use" and "privacy", Click "I Agree and Submit" button to make your document
(6) Click "See your document!" link to see it and attach more files
(7) After you've seen it, you can click "Update Document" link on the top to change the information you entered, or click "Delete Document" link to delete it
4. How to update a document (also update document chapter/section) or delete a document and all its attached files?
(1) Go through chapters/sections or use home page searches to find out your document and open it
(2) Click "Update Document" link on the top to update it, you can also update your document's Chapter/Section here to move it to another chapter/section; or click "Delete Document" link on the top to delete the document and all its attached files
4-2. How to delete attached file one by one?
(1) Files are attached to document, go through chapters/sections or use home page searches to find out the document and open it
(2) Click "Update Document" link on the top, then click delete link to delete the attached file one by one
5. How to make a new Chapter and Section?
(1) Click "Make a new Chapter/Section" link on home page
(2) Type in new Chapter and Section name and click "Submit" button to make a new Chapter and Section or
(3) Type in new Section name under existing Chapter and click "Submit" button to make a new Section under existing Chapter
6. How to Update/Delete Chapter and Section?
(1) Click "Update/Delete a Chapter/Section" link on home page
(2) To change Chapter name, select the Chapter name you want to change in the drop down list box, then type in the new Chapter name, and click "Submit" button. (if the new Chapter name you typed in happened to be another existing Chapter name, you merge the two Chapters into one)
(3) To delete Chapter, select the Chapter name you want to delete in the drop down list box, then click "Submit" button. Note, to avoid deleting all the documents in a Chapter by mistake, you have to delete all documents in the Chapter first, then you can delete the Chapter
(4) To change or delete Section name, select the Chapter name which the Section belongs to and click "Submit" button, then you can change Section name, delete Section, or move Section to another Chapter:
     (a) To change Section name, select the Section name you want to change in the drop down list box, then type in the new Section name, and click "Submit" button. (if the new Section name you typed in happened to be another existing Section name, you merge the two sections into one)
     (b) To move a Section to another Chapter, select the Section name you want to move, then select the new Chapter name you want to move to, click "Submit" button
     (c) To delete a Section, select the Section name you want to delete in the drop down list box, then click "Submit" button. Note, to avoid deleting all the documents in a Section by mistake, you have to delete all documents in the Section first, then you can delete the Section
7. How to make attached file name and content searchable? How to attach files to a document?
To make your attached file name and content searchable, you have to copy attached file name and content into Document Content, then you can search it in home page 1st search box called "Keywords". OwniCloud won’t search attached files by default, this design avoids large amount of unnecessary content getting into search engine, so the searches are always fast and accurate.
(1) Go through chapters/sections or use the searches on home page to find out your document and open it
(2) Click "Update Document" link on the top
(3) Click "Browse..." button and find out the file you want to attach, then click "I Agree and Submit" button to attach it
(4) Repeat (1), (2) and (3) to attach more files to a document, your newly attached file will overwrite the previous attached file if they have the same name, this allow you to update the attached file to make it up-to-date
8. How to download the attached file?
(1) Go through chapters/sections or use the searches on home page to find out your document and open it, you can see all the attached files
(2) Right click the one you would like to download and choose "Save Target As..." or "Save Link As...", then save it to somewhere on your computer
9. How to search?
(1) On home page after login, “Keywords” box will search all documents including name and content;
(2) On home page after login, “Two Keywords” box can search two sets of keywords to further filter search result;
(3) On home page after login, “Doc Name Keywords” box only search Document Name;
(4) On home page after login, if you have hundreds of Chapters and Sections, you’ll need to search Chapter Section Name in the last search box called "Chapter/Section Name:"
10. How to search keywords in a Chapter or Section?
On home page after login, “Two Keywords” box can search keywords in a Chapter or Section, just fill one text box with Chapter/Section name, then type in keywords in another text box.
11. How to work on two user accounts at the same time?
Login one user account by Microfost Internet Explorer (i.e.), then login another user account by Firefox or other kind of browser to work on two user accounts at the same time. (If you login both accounts by i.e., second login user name will overwrite previous login user name, so you always work on the last login user name, you lost the previous login user name session. This is caused by Browser Design, not by our application)
12. How to use Calendar?
For new user, login user account and go to Home page, click My Calendar link under My Documents, you'll see examples of how to manage your Calendar for years. To mark a new calendar event or appointment, go to Home page, click Make a new Document, choose chapter My Documents and click Submit button, choose section My Calendar and click Submit button, in Document Name text box, type in 2013.11.30 New Event..., if it is a big event, put more text in Document Content and attach related files, then click I Agree and Submit button at bottom. Go to Home and click My Calendar link, you can see all events or appointments are listed there in aphabetical order, finished one can be deleted or updated to done.
13. A person, how to manage personal contacts? A company, how to manage customers and employees - business contacts?
Login your account and go to Home page, click Make a new Document, select My Documents and click Submit, select My Contact and click Submit, enter Person or Company Name, Email, Address, Phone, Fax etc. to manage personal and/or business contacts, all info can be searched.
14. How to keep a copy of your data by yourself? (paid service)
Check http://www.ownicloud.com/pricing.asp to see how much for this service.
Login user account and go to Home page, click 'z Backup' link, then click 'Zip file data backup by yourself - paid service' link, you'll see real data backup zip file there to download after paid.
Backing up your data is very important, OwniCloud backs up your data, but the best way is you keep a copy of your data regularly by yourself. OwniCloud offers this service. After you paid, OwniCloud will zip all your data into a zip file and attach the zip file to document 'Zip file data backup by yourself - paid service', so you can download your data zip file to your home or workplace computer for self-backup. Make sure you keep your data safe and secure.
15. How to change password?
Login your account and go to Home page at the very first time, click top link 'Change Password'
16. How to self-check user account activities?
Personal user can self-check account activities to make sure account is safe; group owner can check member user activities in group account to make sure account is safe. Login your account and go to Home page at the very first time, click top link 'Self-check Account Activities' to see who and when the documents are accessed, created, updated, and deleted. If you find activities you didn't do, change password immediately and report to info@ownicloud.com
17. How to unlock a group account document?
If a group account document is locked by mistake, you have to contact group owner or info@ownicloud.com to unlock it. If you wait 60 minutes, you can unlock it by yourself.

   
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